Refund policy

RETURNS FOR REFUND.

If, for any reason, you want to return the Product you purchased from the Store for a refund, you must return it to us and we must have received such return no later than 30 days following the date you received the item (the “Cancellation Period”), and such return shipment to us must be accompanied by a correctly completed form of return materials authorization or the like (“RMA”). To do so, you should use the form of RMA that is included within the box or other container in which the Product was initially shipped to you.

If not already indicated on the form of RMA, you should write on the RMA the date when you ordered the Product, and (although it will not affect your right to a refund) you may also indicate your reason for returning the Product.

The RMA will indicate the address to which you should return the Product. Unless the Product is faulty or not as described, you will be responsible for all costs associated with returning the Product to us (including de-installation and the cost of shipping the Product back to us).

The Product is not eligible for a refund if the above steps have not occurred by the last date of the Cancellation Period.

We will refund the price you paid for the Product plus original delivery cost (if any and up to the value of our lowest cost delivery option). We may reduce the amount of your refund to reflect any reduction in the value of the Product, as determined in our sole discretion, caused by your handling it in a way which goes beyond what is necessary to establish its nature, characteristics, and functioning (e.g., beyond what would normally be permitted in an in-person physical shop). We will process the refund due to you as soon as possible and, in any case, within 30 days from the date of receipt by us of the returned Product.